Discreet Shipping
Every SENSIVO order arrives in plain packaging, with nothing on the outside that says what's inside. No product names, no images, no "adult" wording. Here's what to expect, from checkout to doorstep.
What the parcel looks like
- Outer packaging: a plain mailer.
- Shipping label: a neutral label with your name and address. "SENSIVO" doesn't appear on the outer label.
- No product description on the outside. Product boxes stay inside the outer packaging.
What appears on your statement
Card payments appear as SP SENSIVO, with no product description. If you pay with PayPal or another wallet, the name shown is set by that provider.
How fast it ships
| Option | Estimated delivery (US) | Cost |
|---|---|---|
| Standard | 5–14 business days | $5.00 · free on orders of $60 or more |
| Express | 3–7 business days | $7.00 |
- Estimates are counted in business days (Monday to Friday, excluding US public holidays) and include processing time.
- Express is available when every item in your cart ships from our US warehouse.
- Items in one order can ship from different warehouses, so your order may arrive in more than one package.
- Every order ships with tracking. You'll get the tracking link by email as soon as it ships.
Your privacy online
- We only use your details to process and deliver your order, and to send emails you've agreed to receive. See our Privacy Policy for the details.
- You can unsubscribe from marketing emails at any time with one click.
- You don't need an account to order. You can check out as a guest.
If something goes wrong
- Wrong address: check your address carefully before you pay. We can only update an address before the order ships.
- Tracking not updating: if there's been no update for 7 business days, email us and we'll work with the carrier to trace it.
- Damaged or faulty item: contact us within 30 days and we'll replace or exchange it.
Questions? Email support@sensivo.com. Full details are in our Shipping Policy.