Shipping policy

Discreet packaging

Every order ships in a plain mailer with a neutral label. There is no product description on the outside, and "SENSIVO" does not appear on the outer label.

Where we ship

We ship to the United States and to selected international destinations. If your country can be selected at checkout, we ship there.

United States: rates and delivery times

Standard: $5.00, free on orders of $60 or more. Estimated delivery: 5–14 business days.
Express: $7.00. Estimated delivery: 3–7 business days. Express is available when every item in your cart ships from our US warehouse. If your cart includes an item that isn't eligible, only Standard is shown at checkout.

Delivery estimates are counted in business days (Monday to Friday, excluding US public holidays) from the day you place your order, and include order processing time.

International orders

International shipping rates are calculated at checkout by the carrier (DHL Express or FedEx) based on your destination and package. Import duties, taxes and customs fees may apply and are the recipient's responsibility unless checkout shows them as included.

Multiple packages

Items in one order may ship from different warehouses, so your order may arrive in more than one package.

Tracking

When your order ships, we'll email you a shipping confirmation with tracking information.

Delays and delivery issues

Carrier delays can happen, especially around holidays or during severe weather. If your tracking hasn't updated for 7 business days, or your order hasn't arrived by the end of its estimated delivery window, email us at support@sensivo.com with your order number and we'll work with the carrier to resolve it.

Address changes

Please double-check your shipping address at checkout. If you need to change it, contact us as soon as possible. We can only update an address before the order ships.

Questions

Email support@sensivo.com and we'll get back to you.