Refund policy

Returns & refunds

We want you to be happy with what you ordered. Here is how returns work at SENSIVO.

30-day guarantee on faulty or damaged items

If an item arrives damaged, is faulty, or stops working within 30 days of delivery, email support@sensivo.com with your order number and a photo or short video. We will send a replacement or refund you. You do not need to send the item back.

Unopened items

Unopened items in their original sealed packaging can be returned within 30 days of delivery for a refund. Email us first for the return address. Return shipping is paid by you unless we sent the wrong item.

Opened items

For hygiene reasons we cannot accept returns of opened or used intimate products unless they are faulty. If something is not working the way it should, contact us and we will help you troubleshoot and replace it if needed.

Refund timing

Refunds go back to your original payment method within 5 to 10 business days after we approve them. Your bank may take a few more days to show it.

Wrong or missing items

If your parcel is missing something or contains the wrong item, email us within 7 days of delivery and we will fix it at no cost to you.

Questions? support@sensivo.com